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Year : 2016  |  Volume : 4  |  Issue : 4  |  Page : 109-113

Presentation of a fuzzy model for the crisis management during an earthquake in a Tehran Bus Company

1 Human Resource Management, Islamic Azad University; Human Resource Management, Shakhes Pajouh Research Institute, Isfahan, Iran
2 Human Resource Management, Shakhes Pajouh Institute, Isfahan, Iran

Correspondence Address:
Peiman Sanandaji
Shakhes Pajouh Institute, Isfahan
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/2347-9019.196762

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Introduction: Tehran is the capital of Iran and Tehran Province. With a population of around 9 million in the city and 16 million in the wider metropolitan area, Tehran is the largest city and urban area of Iran, the second-largest city in western ASIA, and the third-largest city in the Middle East. It is ranked 29 th in the world by the population of its metropolitan area, and the urban planning in crisis is the critical part of city management. Materials and Methods: In this study, we review literature on crisis management theories, approaches, and models of crisis management and the importance of this issue in Tehran public transport by extracting the functional components of transport management by the times of crisis. A research in Tehran Bus Company as one of the most important factors within urban transport during the years 2012 and 2013 conducted to assess the human impact among various factors, logistics, and factors related to buildings and inventory management through the use of expert opinions and research library and taking into account the behavioral patterns of residents and users of municipal services and various crisis scenarios. Results: It conducts behavioral model of urban transport services (Tehran Bus Company) and the strategic model in three stages. Information, technology, and the development of model behavior after the earthquake, the current situation from three perspectives, and single company-fleet-building of human resources ultimately provide a model for crisis management phase during an earthquake in the city of Tehran bus. We want to know how we can improve this mode of public transportation during an earthquake. Conclusion: The main purpose of this study is finding the main and underlying features of crisis management that in line with the cited purpose, and general framework for crisis management during earthquakes was established. According to the results of this study after determination of the strengths and weaknesses' points of the organization in crisis management, the organization can identify suitable approach and appropriate strategies for crisis management during earthquake and employ best practices in order to enhance crisis management in the organization and maintain their strengths and reinforce weaknesses and destroy barriers that reduce crisis management in organization.

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